Return, Exchange & Store Credit Policy — Ikrooi

 

At Ikrooi, every piece is thoughtfully curated for babies and toddlers with comfort, quality, and care in mind.

As a baby and toddler clothing boutique, hygiene and product care are extremely important to us. Therefore, we do not offer returns or refunds.

Returns

We do not accept returns for refunds.

Eligible products may only be approved for:

• Size exchange (subject to availability)
• Store credit

Requests must be raised within 5 days of delivery.

Exchange Policy

We offer exchanges for eligible products, subject to size and product availability.

To qualify for an exchange:

• Items must be unused and unwashed
• Original tags and packaging must be intact
• Products must be in original condition without stains, perfume, damage, or signs of wear

If the requested size or product is unavailable, store credit will be issued instead.

Exchange Procedure

To request an exchange or store credit:

1. Email us at hello@ikrooi.com within 5 days of delivery
2. Share your:
• Order number
• Reason for exchange
• Clear product images
• Unboxing video (if applicable)
3. Our team will review the request and guide you with the next steps
4. Once the product passes quality inspection, the exchange or store credit will be processed

Store Credit

Store credit:

• can be used on future purchases
• it has a lifetime validity
• is non-refundable
• is non-transferable

Store credit will be processed after the returned product passes quality inspection.

Important

We strongly recommend recording a clear unboxing/package opening video at the time of delivery.

This helps us verify and resolve any concerns related to:

• damaged items
• missing products
• incorrect products

Claims regarding missing, damaged, or incorrect items may not be accepted without an unboxing video.

Non-Eligible Items

The following items are not eligible for exchange or store credit:

• Sale or discounted items
• Accessories
• Socks, hankies, bibs, towels, blankets or innerwear
• Customized or personalized products

Reverse Pickup

Reverse pickup may be available depending on serviceability in your location. If unavailable, customers may be requested to self-ship the parcel.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

• clear product photos
• packaging images
• unboxing video

Cancellation Policy

Orders can only be cancelled before dispatch. Once shipped, orders cannot be cancelled.