Shipping policy

Shipping Policy — Ikrooi

At Ikrooi, every order is carefully packed with love and attention to detail to ensure it reaches your little one safely.


Order Processing

All orders are processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.


Shipping Timeline

Estimated delivery timelines:

  • Metro cities: 2–5 business days
  • Other locations: 4–7 business days

Delivery timelines may vary during high-demand periods, sales, or due to unforeseen courier delays.


Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout.

We may offer free shipping on select orders or promotional campaigns.


Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS.

Customers can use the tracking link to monitor delivery status in real time.


Incorrect Address & Delivery Issues

Please ensure all shipping details are entered correctly at checkout.

Ikrooi will not be responsible for delays or failed deliveries caused by:

  • Incorrect shipping information
  • Incomplete addresses
  • Unavailable recipients

Additional shipping charges may apply for re-delivery requests.


Delayed Deliveries

While we work with trusted delivery partners, unexpected delays due to weather, logistics issues, strikes, or regional restrictions may occasionally occur.

We appreciate your patience and understanding in such situations.


Damaged or Open Parcels

If your package appears damaged or tampered with upon delivery, we recommend:

  • recording an unboxing video
  • taking clear photos before opening

Please contact us within 48 hours of delivery for any shipping-related concerns.